Reach Funexchange any hour of the day
The fastest way to reach us is WhatsApp. The button at the top of every page opens a chat with our live support team. Median response time over the last 30 days was 52 seconds.
WhatsApp: Click to chat
Email for non-urgent queries: support@funexchange.com
Telegram: Coming Q3 2026 alongside our app launch.
Our support desk is staffed 24 hours a day by two shifts of agents in Hyderabad. No IVR. No chatbot. No ticket queue. You message, an agent picks up.
What we can help with
Signups. New ID in under two minutes. We’ll walk you through your first deposit and first bet if you want.
Deposits and withdrawals. UPI, IMPS, NEFT, and net banking. If a deposit is stuck, send us the UTR or transaction reference and we’ll trace it. If a withdrawal is delayed past 20 minutes during business hours, ping us, we’ll check the queue.
Bonus questions. Welcome bonus, referral bonus, weekly cashback. Eligibility, rollover, when it credits, why it expired, all answered live.
Bet placement help. First-time bettors get a walkthrough. We won’t pick markets for you, but we’ll explain how a market works, what the odds mean, and how to size your first stake.
Disputes. If a market settled wrong, if a wager looks weirdly priced, if a withdrawal hit the wrong bank, raise it on WhatsApp with the reference number. Disputes resolve in under an hour during business hours.
Self-exclusion or cooling-off. Ask the team to set a deposit limit on your account, pause your account for 7, 30 or 90 days, or close it permanently. We process these requests immediately, no questions asked.
What we can’t help with
Betting tips. We are the exchange. We don’t tell players what to bet on. Tipster services are not our model.
Tax advice. Indian gambling winnings are taxed under section 115BB at a flat 30%. Talk to a chartered accountant for the right TDS treatment.
Legal advice. We operate under a Curacao gaming licence. Whether online betting is permitted in your state of residence is for you and a lawyer to determine.
Business and partnerships
Media, partnerships, careers, affiliate enquiries: partnerships@funexchange.com
Security disclosures: security@funexchange.com (PGP key on request)
Office
We don’t run a walk-in office. The Pune and Hyderabad teams operate from secured premises that aren’t open to public visits.
For postal correspondence:
Funexchange Operations, c/o the registered office of our Indian operations partner. Address available on request via WhatsApp.
Response time benchmarks
These are the targets our support team is held to, and our actual numbers over the last 30 days.
| Channel | Target | Last 30 days |
|---|---|---|
| WhatsApp first response | Under 90 seconds | 52 seconds |
| Withdrawal processing | Under 20 minutes (business hours) | 18 minutes 40 seconds median |
| Dispute resolution | Under 60 minutes (business hours) | 41 minutes median |
| Email reply | Under 4 hours | 1 hour 28 minutes |
If we miss a target, escalate. A WhatsApp message ending in the word "escalate" routes to the duty shift lead within 2 minutes.
FAQs
What’s the fastest way to reach Funexchange?
WhatsApp. Median response time over the last 30 days was 52 seconds. The chat button is at the top of every page on funexchange.com.
Do you have a phone helpline?
Not at the moment. Our team handles everything via WhatsApp (voice notes and text) and email. WhatsApp voice-call support is available on request for verified players.
What hours is support open?
24 hours a day, 7 days a week. Two shifts of agents in Hyderabad. Day desk runs 6 AM to 6 PM IST. Night desk runs 6 PM to 6 AM IST.
How fast are disputes resolved?
Median 41 minutes during business hours. Target ceiling is 60 minutes during business hours and 4 hours overnight. Disputes ending in "escalate" route to the duty shift lead within 2 minutes.
Can I visit your office?
No. Our offices are secured premises, not open to public visits. All player operations happen via WhatsApp, email, and the website.