Betting should be fun. When it stops being fun, take a break.
Most players on Funexchange have a healthy relationship with the game. They bet for entertainment, set a budget, win some and lose some, and walk away clear-headed. A small minority does not. The point of this page is to help you spot the difference, and to give you tools and people you can reach if betting is becoming a problem.
This is not a legal disclaimer page. We have lost players to gambling addiction in this industry. The advice below is real.
Signs to watch for in yourself
You are betting more than you planned to, more often than you wanted to.
You are chasing losses. Betting to win back what you lost yesterday or last week, instead of betting because you saw a market you liked.
You are hiding the activity from family or friends.
You are borrowing money to bet, including from credit cards, personal loans, or friends.
You feel anxious or low when you are not betting.
You have tried to stop and not been able to.
If two or more of those are true right now, do one of the things below today.
Tools we give you
Deposit limits. Ask our WhatsApp team to set a daily, weekly, or monthly cap on how much you can deposit. The limit takes effect immediately. Increasing it requires a 7-day cool-down.
Loss limits. Cap your net losses in a 24-hour window. When you hit the limit, the platform stops accepting bets until midnight IST.
Session reminders. Get a WhatsApp ping every 30 or 60 minutes of active play. A small interruption is sometimes all it takes to step back.
Cooling-off period. Pause your account for 7, 30, or 90 days. During the pause you cannot log in, place bets, or withdraw (your balance is held safely). At the end of the cool-off, your account reopens automatically.
Self-exclusion. Close your account permanently. We will not reopen a self-excluded account, on any request, for at least 12 months. After 12 months, reactivation requires a written request and a 30-day waiting period.
All of these are requested via WhatsApp to our support team. No judgement. No questions. We process them in under 5 minutes.
External help
If you think you may have a gambling problem, talking to someone outside of Funexchange is often the right next step. The services below are free, anonymous, and trained to help.
India helplines
- iCALL (Tata Institute of Social Sciences). Phone +91 9152987821. Free, confidential mental health support including gambling-related issues.
- Vandrevala Foundation Helpline. Phone 1860 2662 345 (24/7, free). Mental health and addiction support.
- AASRA. Phone +91 9820466726. 24/7 emotional support and crisis intervention.
International services
- GamCare (UK). gamcare.org.uk. Phone 0808 8020 133 (24/7, free from UK). Online chat, NetLine, group support.
- BeGambleAware (UK). begambleaware.org. Educational resources and helpline.
- Gamblers Anonymous India. gamblersanonymousindia.org. Local chapter meetings in Mumbai, Delhi, Bengaluru, Chennai, Pune.
What we do internally
Our trader desk and customer support agents are trained to recognise patterns of play that may indicate problem gambling. Specifically: rapid stake escalation after a loss, deposits from multiple sources in a short window, repeated requests to cancel a self-exclusion, attempts to open a new account after a self-exclusion.
If one of our agents flags your account, we will reach out on WhatsApp with a gentle check-in. You are under no obligation to respond. If you ask us to pause or close the account, we will.
A word on age
You must be 18 or older to use Funexchange. We verify ages at signup and again at withdrawal. If we find a minor has used the Service, the account is closed immediately, deposits are refunded to the original payment method, and any winnings are forfeited.
If you are a parent and you believe your child is using a betting site, take their phone, open the browser history, and contact us via WhatsApp. We will help you close the account and recover funds where possible.
A final note
The house always has an edge, even on an exchange. Over enough time, most players lose. The point of betting on Funexchange is the entertainment of the contest, the satisfaction of being right about a market you understood, the social texture of watching cricket with skin in the game. It is not a way to make money.
If you are reading this page because you are worried about yourself or someone you love, that is the right instinct. Call one of the numbers above today.
FAQs
How do I set a deposit limit?
WhatsApp our team and request a daily, weekly, or monthly cap on deposits. The limit takes effect immediately. Increasing it later requires a 7-day cool-down period.
Can I self-exclude?
Yes. Self-exclusion closes your account permanently for at least 12 months. WhatsApp the team to request it. After 12 months, reactivation requires a written request and a 30-day waiting period.
What signs indicate problem gambling?
Betting more than planned, chasing losses, hiding the activity from family or friends, borrowing money to bet, feeling anxious when not betting, trying unsuccessfully to stop.
Where can I get help for gambling addiction in India?
iCALL helpline at +91 9152987821 (free, confidential, multilingual). Vandrevala Foundation at 1860 2662 345 (24/7, free). AASRA at +91 9820466726. All three offer free counselling and emotional support.
Does Funexchange ever encourage problem gambling?
No. Our trader desk and support team are trained to recognise problem-gambling patterns (rapid stake escalation, repeated requests to undo self-exclusion, deposits from multiple sources in a short window). We proactively check in with affected players.